SMS Program Terms
Coherence
These SMS Program Terms ("SMS Terms") govern the marketing and appointment messaging programs operated by Coherence ("we," "us," or "our"). By providing your mobile phone number and opting in to receive the corresponding text messages from Coherence - for example, by checking the SMS consent box on joincoherence.com - you agree to these SMS Terms, in addition to our Terms of Use and Privacy Policy.
1. Program Description
By opting in to our SMS marketing program, you consent to receive recurring marketing and promotional text messages from Coherence at the mobile phone number you provided at opt-in. These messages may include program announcements, content highlights, event invitations, newsletters, and offers. This program is not used to deliver billing or account communications, which are governed separately.
Separately, you may opt in to appointment text messages when scheduling a consultation. These messages include appointment confirmations, reminders, and scheduling updates. Appointment consent does not subscribe you to marketing texts, and marketing consent does not establish appointment-text consent. Messages do not include diagnoses, test results, or other clinical information.
2. How to Opt In
For marketing messages, select the optional, unchecked SMS marketing checkbox on a Coherence form and submit it. For appointment messages, select the separate optional, unchecked appointment SMS checkbox on the consultation booking form and confirm your booking. Enter the mobile number where you want to receive messages. Providing a phone number or booking a consultation alone does not opt you in. Neither checkbox is required to purchase or book. Consent to one program does not subscribe you to the other.
3. Message Frequency
Message frequency varies based on your interactions with us, the programs or content you request, event timing, and active campaigns. You may receive multiple messages in a week during an active opt-in, booking, reminder, or follow-up sequence, and fewer or no messages at other times.
4. Message and Data Rates
Message and data rates may apply, depending on your wireless carrier and plan. Coherence is not responsible for any charges from your wireless carrier.
5. How to Opt Out
You can opt out at any time by replying STOP to any message. This stops messages from that sending number, including both marketing and appointment messages. After you reply STOP, you may receive one confirmation message. No further messages will be sent from that number unless you opt in again.
6. Help
For help, reply HELP to any of our messages or contact us at support@joincoherence.com.
7. Carrier Disclaimer
Carriers, including but not limited to T-Mobile, AT&T, Verizon, Sprint, U.S. Cellular, Boost, MetroPCS, and Cricket, are not liable for delayed or undelivered messages.
8. Eligibility
You must be at least 18 years of age and the account holder of, or have the account holder's permission to use, the mobile phone number you provide. The SMS programs are intended for recipients in the United States.
9. Sensitive Information
Text messages are general in nature. Please do not send sensitive personal information or urgent requests by SMS.
10. Privacy
Your privacy is important to us. We do not sell or share mobile opt-in data or phone numbers with third parties or affiliates for marketing or promotional purposes. Mobile information remains within Coherence and the service providers we engage to deliver these messages on our behalf, who are contractually limited to that purpose. For information about how we collect, use, and protect your information, please see our Privacy Policy.
11. Service Provider
We use one or more third-party platforms and telecommunications providers to deliver and manage text messages on our behalf. These providers may include CRM, marketing automation, email/SMS delivery, phone-number, carrier-registration, and messaging infrastructure vendors, and we may change providers over time. These providers process your phone number, opt-in record, message metadata, and related communication preferences under contractual obligations that limit their use of this information to delivering messages on our behalf and providing related platform services.
12. Changes to These SMS Terms
We may modify these SMS Terms at any time. Material changes will be communicated to you via email, text message, or a prominent notice on our Site. Your continued participation in the SMS programs after the effective date of any modification constitutes acceptance of the revised SMS Terms.
13. Contact Us
If you have questions about these SMS Terms or our SMS programs, please contact us at:
Coherence
251 Little Falls Drive, Wilmington, DE 19808
Email: support@joincoherence.com
Website: joincoherence.com